Date 22 May 2014 - 23 May 2014
Time 8:00am - 5:00pm
Venue
Speaker various speakers
Fees

Explore strategies to leverage on analytical tools, understand and apply voice of customers and deliver world-class customer experiences through service innovation across multiple channels to maximise your profitability, delight your customers and defeat your competitors.
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Plus!
MIS Members attending this event will receive a 10% saving.
Contact Sharon atSharonC@marcusevanskl.com or call +603 2723 6757 to find out more.

Key Topics:

  • Building organisational capabilities to drive successful service innovation
  • Engaging with customers in new and innovative ways: The Village at NAB – a new place to connect, learn and work
  • Mini workshop: Voice of Customers
  • Mini workshop: Customer Analytics for Improved Customer Experience
  • Half-day workshop: Customer Experience Design – from Services to Signature Experience

Speakers include:

  • Elaine Rodrigo
    Global Director, Consumer Insights & Strategy
    Mondelez International, Singapore
  • Jerry Lu
    Director, Customer Care for ASEAN Pacific & Growth Markets
    Philips Lighting, Singapore
  • Raju Nair
    Executive Director & Head Customer Journey Design
    DBS Bank Ltd, Singapore
  • Carol Hargreaves, PhD, MBA, MSc
    Chief, Business Analytics Practice and Consultant
    National University of Singapore (NUS)
  • Morris Pentel
    Chairman
    Customer Experience Foundation, UK


Visit the event website for full details!

Marketing Institute of Singapore
51 Anson Road
#03-53
Singapore 079904

Tel: (65) 6327 7580

Email: events@mis.org.sg