Explore strategies to leverage on analytical tools, understand and apply voice of customers and deliver world-class customer experiences through service innovation across multiple channels to maximise your profitability, delight your customers and defeat your competitors.
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Plus!
MIS Members attending this event will receive a 10% saving.
Contact Sharon atSharonC@marcusevanskl.com or call +603 2723 6757 to find out more.

Key Topics:

• Building organisational capabilities to drive successful service innovation
• Engaging with customers in new and innovative ways: The Village at NAB – a new place to connect, learn and work
• Mini workshop: Voice of Customers
• Mini workshop: Customer Analytics for Improved Customer Experience
• Half-day workshop: Customer Experience Design – from Services to Signature Experience

Speakers include:

• Elaine Rodrigo
  Global Director, Consumer Insights & Strategy
  Mondelez International, Singapore
• Jerry Lu
  Director, Customer Care for ASEAN Pacific & Growth Markets
  Philips Lighting, Singapore
• Raju Nair
  Executive Director & Head Customer Journey Design
  DBS Bank Ltd, Singapore
• Carol Hargreaves, PhD, MBA, MSc
  Chief, Business Analytics Practice and Consultant
  National University of Singapore (NUS)
• Morris Pentel
  Chairman
  Customer Experience Foundation, UK

Visit the event website for full details!