Why You Should Attend This Course:

When faced with a crisis, most leaders are forced to think and behave in ways that feel unfamiliar. Whether it’s a technological, financial, natural, or health crisis — at work or in the community — crises demand that leaders take an emergency response plan and adapt it as new evidence and factors present themselves.

During a crisis, effective leaders can remain calm and maintain a sense of perspective. According to Gene Klann, author of the book, “Crisis Leadership” (2003), he said: “During a crisis, your goal is to reduce loss and keep things operating as normal as possible.”

As leaders worldwide face the current COVID-19 pandemic and associated disruptions in the global economy, the facilitator share practical actions and best practices to prepare and navigate the challenges as well as prepare for the rebound after the crisis ends.



This highly interactive and experiential learning session will involve the participants as an active learner by including activities and exercises that highlight basic concepts. It will also provide them with guidance on the actions required to deal in specific situations through the use of relevant examples that are specific, relevant and meaningful to each participant.


Learning Outcomes:

By the end of this 1-Day Workshop, participants will be able to:

  • Learn the best practices on leading and adapting during times of crisis
  • Understand to adapt the way of communicating with the stakeholders
  • Build trust and influence with team members, bosses, peers and client to help get things done during challenging times
  • Improve key relationships at the workplace towards achieving expected results
  • Enhance collaborations and reduce conflicts with others
  • Reflect, rebuilt and reassure after the crisis
  • Develop a Personal Leadership Action Plan


Course Outline:



Key Learning Outcomes & Activities

1.      Introduction & Objectives

§  Introduction & Checking-In

§  Setting for Collaborative Session: “S.C.O.P.E.” Approach

2.      Crisis Leadership

§  Group Discussion: What is a Crisis at the Workplace?

§  Crisis: Opportunity or Danger/Chaos?

§  Best Practice: Focus on the Leader’s Purpose and Values

3.      Crisis Communication Skills

§  The Importance of Communicating Openly and Honestly

§  Video: How to Develop Great Communication Skills?

§  Individual Exercise Identify Non-Verbal Communication

4.      Compassion with Empathetic Listening

§  Case Scenarios: Empathy in Developing Relationships with Stakeholders during Crisis at the Workplace

§  Influencing Stakeholders with Effective Listening Skills

§  Best Practice: How to Be a Better Listener at the Workplace?

5.      Mindfulness and Positivity

§  Group Discussion: Mindfulness and Being Present

§  Best Practice: Building Trust and Engaging Team Members

§  Techniques to Develop Mindfulness

6.      Coaching the Team

§  Group Discussion: Understand the Team’s Key Challenges

§  Best Practice: Coaching the team through the Challenges

§  Real-Play: Practice Tough Coaching Conversations

7.      Conclusion

§  Summary of Key Learnings & Personal Action Plan

§  Post Workshop Resources for Continuous Learning


Trainer's Profile:

Sattar Bawany has over 30 years’ international business management experience, including 15 years in executive coaching, group facilitation, and leadership development and training with global management consulting firms, including DBM Asia Pacific, Mercer HR Consulting, Hay Group and Forum Corporation and Mercuri International, with a focus on executive coaching, leadership development, customer service excellence and sales force effectiveness.

Sattar’s passion for people and culture has  always been about creating an environment where employees are valued and emotionally engaged in the business. He has successfully worked with an extensive number of public and private organisations regionally and internationally, specialising in people and culture through transformational change and starting with the ‘end’ in mind! He is an experienced facilitator and has spent many years developing leadership capability through the delivery of structured talent management, leadership development programmes, including executive coaching.  


He is an accomplished author and has published extensive series of articles on topics/themes such as Talent Management, Leadership Effectiveness and Executive Coaching with a Chapter on “Maximising the Potential of Future Leader” in the Book “Coaching in Asia the First Decade”. His latest book on Transforming the Next Generation of Leaders: Developing Future Leaders for a Disruptive, Digital-Driven Era of the Fourth Industrial Revolution (Industry 4.0) was published in July 2019 by Business Expert Press LLC, New York, NY.


Course Fee

Time: 9 - 5 pm

*Individuals (Non-members) : Free membership (20% discount)

   Individuals (Members) : 20% + 10%

* Corporate (Non-members) : 20%

  Corporate (Members) : 20% + 10%

Any sign up of 5 or more participants : Additional 5% group discount