Leadership

This two-day workshop is designed for managers to develop important skillsets to effectively develop and manage their teams.

Throughout the workshop, practical team working exercises and activities will be incorporated, allowing participants to experience and develop their own skills in this area.

 

Learning Objectives

At the end of this workshop, participants will be able to :-

Supervise, communicate, delegate, solve problems and motivate subordinates effectively
Improve their ability to develop their people management skills
Understand the dynamics and process of team development, to build a stronger and more cohesive team
Resolve conflict within the team

 

PROGRAMME OUTLINE

Description What Will Be Covered Methodology

Introductory Activities

Welcome and introductions
Workshop aims and objective

Ice-Breakers

Important Supervisory Characteristics and Skills

• What Makes an Effective Manager
• Roles and Relevant Skillsets
• Developing closer relationships with team members at work

Team Activity

Discussion on characteristics of an effective supervisor

 

The Necessary Communication and Interpersonal Skill Needed to Lead Others
The Importance of Perception & Clarity in the Communication Process

• Talking but not Communicating
• Listening with Different Understanding
• Importance of applying the 6 “C”s in communication Activities

Activities on Perception
Assumption
Choudhury Maze

Active Listening
Listening but not Hearing
Activities Exercise on Active Listening

 

Bringing Communication to the Next Level by adjusting communication styles
Understanding the copyrighted “Colored Brain” model of Communicating and Working

• Colored Brain Communication” concept
• Adjusting communication styles with different Colored Brains to build rapport and garner support

Activity

Color Recap Activity

 

Be an Effective Problem Solver

Problem Solving, Critical and Creative Thinking

• Being a Critical Thinker
• Logical and Creative Approach
• Stages in Problem Solving

Activities

9 Dot Exercise

“Mongolian Logic”

Car park activity

 

Delegating Meaningfully

Building an Environment of Success through Effective Work Delegation

• Understand how to delegate successfully
• Factors that Ensure Successful Delegation

Team Activity

Delegating roles in building a car as a team

 

Understand and Resolving Conflict Within Teams
Managing and Resolving Conflicts

• Sources of Conflict
• Identify potential for misunderstandings when working with people of different “brain colors” (recapping from Colored Brain Communication)
• Conflict Management Styles - Thomas Kilmann Model
• When Should I use the Different Styles

Team Activities

Investor Negotiation Competition
Which “animal” style are you and why

 

Motivating the Team
Motivating Team Members – Victor Vroom Model

• Sufficient Resources and Know-How
• Empowerment
• Growth
• Nurture
• Rewards & Recognition
• Continuous Feedback

Activity

Whip, Plant and Carrot

 

Building and Leading Successful Teams
Understanding Different Stages of Team Development – Bruce Tuckman Model

• Team Development Stages
• Role of Managers throughout the Stages

Team Activity
Silo or Hello Exercise

Wrapping Up

Identify the Opportunities for Personal Improvement

• What have I Learnt About Myself
• What do I need to Reinforce
• What can I do Differently Back at Work

Activity

Reflection

“Outside Your Comfort Zone” final Activity

Evaluation

 

Trainer Profile 

 

Celina Gan

 

Over 25 years of working in Asia and Europe, Celina Gan has accumulated a vast experience and know-how in working, training and coaching participants from different cultures, work backgrounds and across languages. Celina trains in Europe, Middle East and Asia, working with leading MNCs, the civil service and educational institutions. She is also a trainer, coach and assessor in the International Business Program at Regent’s University London, addressing ability for leadership, team building, team bonding and communication skills.

Prior to becoming a full time trainer, facilitator and coach, Celina worked in the healthcare and legal industries. She started her career as a registered nurse and midwife in the UK. Celina worked in several NHS hospitals in the UK. She independently  ran  an  Air Force  based  ante-natal  clinic  and  conducted  parentcraft  classes  in London. Celina trained staff on identifying patient needs, dealing with conflict situations, difficult patients and patient relationship management.

After working within healthcare, Celina undertook legal studies and held positions as Contracts and Commercial Adviser to BP Singapore and worked as a Legal Consultant in the UK, Spain and Malaysia. During this time, Celina headed and managed various legal departments, conducted training workshops and offered consultancy services to international corporations; as well as the educational and public sectors.

In 2012, Celina moved into full time training after discovering that her true passion lies in training. She enjoys interacting with people, sharing information and being a part of another person’s growth. Her style of training is highly experiential, engaging participants in practical sessions with personable examples, humour and hands-on activities, games and exercises for instant understanding and applicability. Celina’s motto is: “Stretch your Comfort Zone; Expand your Boundaries; and Enable Transitions to Take Place”.

Celina has received many positive testimonials from programmes and workshops she has conducted in different countries. Her participants would describe her as having a warm, lively and energetic personality, a motivator, and that she often sparks new thoughts and ideas in the mind of others.

Celina’s areas of specialisation include “Color Brain Communication” Skills, Cross Cultural Communication, Assertiveness and Self Confidence, Dealing with Global Counterparts, Presentation Skills, Effective Business Writing, Leadership People Management, Teambuilding, Personal Effectiveness, Negotiation Skills, Conflict Management, and Coaching and Mentoring.

Celina has conducted many in-house and public programmes, and currently trains in Singapore, Malaysia, India, China, Qatar and the UK, with leading MNCs, the civil and educational sectors.

Celina’s clients include the Prime Minister’s Office, Singapore Ministry of Education, Singapore Commercial Affairs Department, Singapore Kindness Movement, Sports SG, Gardens by the Bay, Land Transport Authority, Intel, Dell, Agilent, Schneider Electric, Nestle, Regent’s University, London, BathSpa University, UK, Singapore Polytechnic, The Muslim Coverts Association of Singapore, Securities Industry Development Corporation, The Royal Air Force Clinic, UK, Wycombe General Hospital UK, Qatar Gas, Qatar, etc.